Contact Us — Running 10

Thanks for your interest in Running 10. Use this page to reach the right team, understand response targets, and learn what to include so we can resolve your request quickly and accurately.

How to Reach the Team

Customer Support: support@running10download.com

Privacy Requests: privacy@running10download.com

Security & Abuse: security@running10download.com

Please use clear subjects such as “Account Question”, “Content Correction”, “Security Report”, or “Partnership Inquiry”. Messages are queued by severity and the order received.

Response Targets

  • Acknowledgment: within 24 hours for most messages
  • Resolution: 3–5 business days for standard requests; complex/legal matters may require more time

For urgent issues, start the subject with “Time-Sensitive” and include your deadline in the first line.

What to Include

  • Your full name and a reliable reply-to address
  • A one-to-two-sentence summary of the question or issue
  • Relevant page URLs, timestamps, reference IDs, and screenshots (if any)
  • Steps to reproduce the problem, if applicable
  • Your preferred outcome (clarification, correction, or account assistance)

Specific details help us route your request to the right specialist on the first pass.

Account & Security

If you suspect unauthorized activity, share the approximate time, device type, and any system messages you saw. Do not include passwords or one-time codes. We can review sessions, rotate credentials, and lock unrecognized devices during investigation.

Privacy & Data Rights

To exercise privacy rights (access, correction, deletion, objection, or portability), email privacy@running10download.com with the subject “Privacy Request”. For how we handle data, see our Privacy Policy.

Business & Partnerships

For affiliate, media, or collaboration proposals, include your organization, audience profile, goals, timeline, and links to prior work. We prioritize transparent partnerships that create measurable value for users.

Escalation & Complaints

If a previous reply did not solve your issue, reply in the same thread with “Escalation” in the subject and a short summary of what remains unresolved. A reviewer who was not part of the original handling will follow up.